I hate computer and internet issues. they cost a lot of valuable time and we miss all the timely news and information that is important to us.
In addition to the computer issues. My friend also had a virus. We contacted 3 or 4 IT people who work on the side, because I didn't want to go through the taking it to the shop, waiting for it to get done, and going to pick it.
But, they were too unreliable. Making appointments and not showing up. So, I had to go back to HP.
But, since they gave me so much grief they actually refunded my money, so that was good.